FF Live Chat

A. GETTING STARTED

FAQs

FREQUENTLY ASKED QUESTIONS (FAQ) Selecting the rig...

General House Rules

HOUSE GENERAL INFO & REGULATIONS Wager Acceptance & Accurac...

Geo-Restriction Policy

INTERNATIONAL TERMS & REGIONAL RESTRICTIONS Geographic Acce...

How Can I Deposit Funds Into My Account?

Available Deposit Methods We offer a variety of deposit methods to provide fl...

How Do I Reset My Password?

How Do I Reset My Password? Changing your password is quick and easy! Just follow th...

Third Party Disclaimer

3RD PARTY SERVICES DISCLAIMER The FF Group (YouWag...

What Payout Methods Are Available?

WHAT PAYOUT METHODS ARE AVAILABLE? Payouts are pro...

Why Can’t I Log In After Creating My Account?

WHY CAN'T I LOG IN? The most common reason for login issues...

B. BONUSES, ROLLOVER & REQUIREMENTS

General Sportsbook Bonus Rules

GENERAL SPORTSBOOK BONUS RULES Player Responsibility & Elig...

How Do I Check My Rollover Progress?

How Do I Check My Rollover Progress? Did you know you can now check your miss...

How Do I Claim a Bonus?

HOW DO I CLAIM A BONUS? You may claim your bonuses...

How Does Rollover Work?

HOW DOES ROLLOVER WORK? What is Rollover? Ro...

Sportsbook Rollover Attribution

SPORTSBOOK ROLLOVER ATTRIBUTION Please be aware th...

What Bonuses Can I Get With My first Deposit?

FIRST DEPOSIT BONUSES 100% Free Play Crypto Bonus ...

What Is A Free Play?

WHAT IS A FREE PLAY? Free Play is a sportsbook bon...

What Reload Bonuses Are Available?

RELOAD BONUSES Already made your first deposit? Th...

When Can I Cash Out If My Bonus Has A Hold?

CASHING OUT WITH A BONUS HOLD When a bonus is add...

C. BENEFITS & SPECIAL PROMOS

5% Juice Friday Special

5% JUICE SPECIAL (FRIDAY NIGHTS) Available Every Friday Nig...

5% Monthly Rebate

5% MONTHLY REBATE Make sure to claim your 5% Mont...

Bad Beat Special

BAD BEAT SPECIAL Lose two straight wagers by a hal...

Buddy Referral Bonus

BUDDY REFERRAL PROGRAM How It Works: Earn a ...

Can't Lose Bet

CAN'T LOSE OFFER Enjoy your first sports wager wit...

Free Payouts

FREE PAYOUTS Nothing is more important at YouWager...

How Can I Redeem Rewards points?

HOW CAN I REDEEM REWARDS POINTS? Ready to turn you...

How Can I Redeem the 5% Monthly Rebate?

HOW TO REDEEM YOUR 5% MONTHLY REBATE The Monthly R...

March Madness Bracket Contest 2026

$10M PERFECT BRACKET CONTEST 2026 DEADLINE: Thursday, March...

No Vig Monday Night Football

NO VIG MONDAY NIGHT FOOTBALL Promotional Line - Zero Juice ...

Rewards Program

YOUWAGER REWARDS PROGRAM At YouWager, we value yo...

Thursday Night Football Challenge

THURSDAY NIGHT FOOTBALL CHALLENGE WIN A $10,000 FREE PLAY ...

Xmas In July

XMAS IN JULY The Industry’s Best Bonuses Jul...

D. DEPOSITS

How to Deposit With Bitcoin
How to Deposit With Bitcoin

How to Enter an MTCN for a Cash Transaction (P2P Deposits)?

SUBMITTING YOUR P2P CASH DEPOSIT (MTCN) Once you h...

What Can I Do If My Deposit Has Not Been Posted?

DELAYED DEPOSITS: TROUBLESHOOTING GUIDE We underst...

What Deposit Options Are Available If Cards Are Not Working?

CARD DEPOSIT ALTERNATIVES We understand that havin...

Why Was My Crypto Deposit Credited for Less Than I Sent?

CRYPTO DEPOSIT: PARTIAL CREDITING If your crypto d...

E. PAYOUTS

How Can I Authorize My Payout with the Code?

For security reasons, all payouts for Crypto, Zelle, CashApp, Chime, PayPal,...

How to Request a Free Payout?

At YOUWAGER.lv, we believe that you should not only have free options to fun...

Payout Methods

Welcome to the YouWager Payouts Hub Getting paid is fast and secure. Choose fro...

F. ACCOUNT VERIFICATION AND PRIVACY

Our KYC (Know Your Customer) Policy

ACCOUNT INFORMATION & SECURITY POLICIES Restricted Countrie...

Personal Data Privacy

PERSONAL INFORMATION & PRIVACY Data Confidentiality: ...

FULL PRIVACY POLICY We Respect Your Privacy: ...

What Documents Are Required to Verify My Account?

ACCOUNT VERIFICATION REQUIREMENTS To ensure accoun...

G. CASINO

100% Bonus Description

100% CASINO BONUS Promotion Details: -- Avai...

150% Bonus Description

150% CASINO BONUS Promotion Details: -- Avai...

200% Bonus Description

200% CASINO BONUS (RE-ACTIVATION) Special Conditio...

250% INITIAL bonus description (one time deal)

250% INITIAL CASINO BONUS One-Time Offer: This pro...

50% Bonus Description

50% CASINO BONUS Promotion Details: -- Avail...

Daily Casino Rebate

DAILY CASINO REBATE Rebate Percentages: ...

Do You Have Online Rules for Casino?
Do You Have Online Rules for Casino?

Do you offer any Bankroll management techniques to improve gaming experience?

BANKROLL MANAGEMENT TECHNIQUES To ensure a fun and...

Early Casino Rebate

EARLY CASINO REBATE OPTION We are happy to apply a...

How can I Claim my Casino Bonus?

HOW TO CLAIM YOUR CASINO BONUS You can claim your ...

How can I play with the bonus in Classic Casino

HOW TO USE YOUR BONUS IN CLASSIC CASINO Instructions: ...

How Do I Place A Claim For a Hand Issue

CASINO CLAIMS & INVESTIGATIONS Required Information: ...

How To Play With The Bonus in Legacy Casino

HOW TO USE YOUR BONUS IN LEGACY CASINO Activation Steps: ...

How To Redeem the Bonus in Classic Casino Once I Completed The Rollover

HOW TO REDEEM YOUR CLASSIC CASINO BONUS Once you h...

How To Track The Rollover Of The Bonus In Classic Casino

TRACKING YOUR CASINO ROLLOVER To check your curren...

How To Track The Rollover On Legacy Casino

TRACKING YOUR LEGACY CASINO ROLLOVER To monitor yo...

How To Use The Casino Play To Contribute To My Rollover In Sports

CASINO PLAY TOWARDS SPORTS ROLLOVER The 10:1 Ratio Rule: ...

Live Dealer Casino FAQS

FULL CASINO & LIVE DEALER FAQ How to Access & Enable Live D...

Promotion Wacky Wednesday

WACKY WEDNESDAY CASINO REBATE Enhanced Wednesday Rewards: ...

Twofer Tuesday

TWOFER TUESDAY PROMOTION Double the Reward: ...

What Happens If I Disconnect From A Game?

DISCONNECTION & TIMEOUT POLICY Standard Casino Games: ...

H. SPORTS & RACEBOOK

10 Cent Money Line Breakdown

10 CENT MONEY LINE BREAKDOWN Reference table for price diff...

Canceled Or Postponed Games

CANCELED OR POSTPONED GAMES & OFFICIAL RESULTS Definition o...

Different Wager Type

DIFFERENT WAGER TYPE - COMPLETE MANUAL Point Spreads ...

Horse Raching

HORSE RACING RULES General Information -- Of...

IF Bets and Reverses

IF BETS AND REVERSES Baseball Pitching Rules ...

IVR Instructions

IVR SYSTEM INSTRUCTIONS Setting Up Your Access ...

Overtime Rules

OVERTIME RULES Definition of Overtime Overti...

Parlay Rules & Payouts

PARLAY RULES AND PAYOUTS Type ...

Point Buying Prices - Types & Payouts

POINT BUYING: TYPES AND PAYOUTS Points ...

Props & Futures

PROPOSITIONS AND FUTURES Propositions (Props) ...

Quick Pick Parlay

QUICK PICK PARLAY GUIDE Fast, Cheap, and Easy Action ...

Race Tracks

RACE TRACK CATEGORIES CATEGORY A (Max Payout $50,000) ...

Racebook Payouts and Limits

RACEBOOK PAYOUTS AND LIMITS Wager Limits by Track Category ...

Racebook Wagers Explained

RACEBOOK WAGERS EXPLAINED Straight Bets ...

Teaser Rules & Payouts

TEASER RULES & PAYOUTS ATTENTION: These rules supercede inf...

Wagering Limits

WAGERING LIMITS GUIDE Sportsbook betting limits fo...

I. POKER

Getting Started

POKER: GETTING STARTED GUIDE The Basics: Pok...

How To Access From Your Mobile Or Your Tablet?

MOBILE & TABLET ACCESS Important Browser Setting: ...

Poker Betting Limits

POKER BETTING LIMITS No Limit: In a No Limit...

Table Stakes And All-In

TABLE STAKES & ALL-IN RULES The Table Stakes Rule: ...

The Rules of Online Poker

ONLINE POKER: HAND RANKINGS How Do You Win? ...

J. TECHNICAL SUPPORT

How to Enable Third-Party Cookies In Your Web Browser

BROWSER COOKIES SETUP Follow these steps to enable third-pa...

If you are having trouble loading our Cashier page, please review the following steps:
If you are having trouble loading our Cashier page, please review the following steps:

Knowledge Base

New rollover requirements in Betsoft

The following roll over requirements now apply to our deposit match offers:250%, 200%, 150%, and ...